No Doesn't
Exist.

Since childhood, Darby has been modifying the way things are done, from sport to simply getting through a door. Competitive skiing, work at the Olympic and Paralympic Games, a stroke and building a business have kept that question alive: what else could work? With candor and humour, she shares what happens when the first answer doesn’t fit, and why resilience sometimes means changing the approach. Sometimes the answer isn’t to try harder. It’s to stop, ask a different question and figure out another way.

FOR Leadership, business and general conference audiences

A plan can make perfect sense to the person who created it and still fail the person using it. Darby has sat on both sides of that conversation. Through stories from business, major events and everyday life, she asks who gets to define the problem, whose experience is missing and why “that’s how we’ve always done it” survives so long. Because sometimes the people who know exactly what’s wrong with a plan are the ones nobody thought to ask.

FOR Leadership, business, design and innovation audiences

The reservation is confirmed. The notes are on file. So why is the customer explaining everything again? With 50 flights and over 100 hotel nights in 2026 by October, Darby has plenty of examples. Drawing on travel, venue operations and her work as a business owner, she follows the gap between what a company promises and what its customer experiences. It’s amazing how many problems could be avoided if someone stopped and asked what the customer actually experiences.

FOR Hospitality, aviation, venues and corporate audiences